Shipping policy
Shipping & Delivery
All orders ship via UPS from our kitchen in Hoboken, New Jersey.
Rates & delivery times
| Where | Delivery | Cost |
|---|---|---|
| Northeast & Mid-Atlantic (NJ, NY, CT, PA, DE, MD, DC, MA, RI, VT, NH, ME, VA, WV, OH) | 1–2 business days | $8 |
| Rest of the continental US | 2–5 business days | $15 |
| Any order over $95 | — | FREE |
We do not currently ship to Alaska, Hawaii, US territories, or APO/FPO addresses. We're sorry — chocolate and long transit don't mix.
Processing
Orders are processed within 1–3 business days.
Summer schedule (June through September): we ship Monday to Wednesday only. Chocolate that leaves later in the week can sit in a shipping facility over the weekend, and no packaging survives that. Orders placed Wednesday afternoon through Sunday ship the following Monday. The rest of the year we ship Monday through Friday.
How we protect your chocolate
- Warm-weather orders ship with gel ice packs in insulated packaging, included in the shipping price — no surcharge.
- Orders to hot destinations are automatically upgraded to 2nd Day Air in summer, at no extra cost to you.
- We check the forecast at your destination before your order leaves.
- Prefer to wait for cooler weather? Ask, and we'll hold your order at no charge.
Local Pickup & Delivery
Live nearby? Pickup and local delivery are available within 3 days of order placement, by appointment. Text us at 917-617-8946 to arrange a time.
Our Arrival Guarantee
We guarantee the condition your chocolate arrives in.
If your order arrives melted, damaged, or incorrect, contact us within 7 days of delivery at hello@bellachocobella.com with your order number and photos of how it arrived. We'll reship your order or refund it in full — your choice. You never need to send anything back.
Because our chocolates are perishable, claims without photos can't be processed.
Returns
As a maker of handmade, perishable food, we don't accept returns or exchanges — chocolate can't be resold once it leaves our kitchen. If anything is wrong with your order, the Arrival Guarantee above has you covered.
Cancellations
Orders can be cancelled any time before they ship. Once a perishable order is in transit it can't be cancelled, but the Arrival Guarantee still applies.
Questions? Text 917-617-8946 or email hello@bellachocobella.com