Refund policy

Returns & Refunds

As a maker of handmade, perishable food, we do not accept returns or exchanges — chocolate cannot be resold once it leaves our kitchen.

Our Arrival Guarantee: we guarantee the condition your chocolate arrives in. If your order arrives melted, damaged, or incorrect, contact us within 7 days of delivery at hello@bellachocobella.com with your order number and photos of how it arrived. We will reship your order or refund it in full — your choice. You never need to send anything back.

Because our chocolates are perishable, claims submitted without photos cannot be processed.

Orders can be cancelled any time before they ship. Once a perishable order is in transit, it cannot be cancelled — but the Arrival Guarantee still applies.